Refund Policy & Procedure

ITI has a refund policy in line with the Student Contract (Clause 2), a sample copy of which is available on the CPE website.

The three situations for a refund are:

1. Refund for Withdrawal Due to Non-Delivery of Course
2. Refund for Withdrawal Due to other Reasons
3. Refund for Withdrawal During Cooling-Off Period 
   
   

Refund for Withdrawal due to Non-delivery of Course

ITI will notify the student within 3 working days upon knowledge of any of the following:

1. It does not commence the Course on the Course Commencement Date;
2. It terminates the Course before the Course Commencement Date;
3. It does not complete the Course by the Course Completion Date;
4. It terminates the Course before the Course Completion Date;
5. It has not ensured that the Student meets the course entry or matriculation requirement as set by the organisation stated in Schedule A within any stipulated timeline set by CPE; or
6. The Student’s Pass application is rejected by Immigration and Checkpoints Authority (ICA).

The student is entitled to a refund of the entire amount of Course Fees and Miscellaneous Fees already paid within 7 working days of the issue of the above notification from ITI.

The refund shall be made to the student in cash or cheque or bank transfer.

Refund for Withdrawal due to Other Reasons

Notice of withdrawal must be made in writing to ITI.

Refund to the student is made within 7 working days from the date of the receipt of the notice of withdrawal. The refund shall be made to the student in cash or cheque or bank transfer.

The refund is based on the following percentages and according to the time frames below. The amount is also to be less the non-refundable portions stated in the Student Contract: 

Cooling-off Period

The student is entitled to withdraw from the course during the cooling-off period of 7 working days after the signing of the Student Contract, regardless of whether the course has started.

Notice of withdrawal must be made in writing to ITI.

Refund to the student is made within 7 working days from the date of the receipt of the notice of withdrawal.

The refund amount shall be the highest percentage (shown in table above and stated in Schedule D of the Student Contract) of the fees already paid.

The refund shall be made to the student in cash or cheque or bank transfer.